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Frequently Asked Questions

Frequently Asked Questions

How do I search for a product?   

Finding what you need at WeHustle.co.uk couldn't be easier. Simply enter the name into the quick search function at the top of each page.

I've seen something on WeHustle.co.uk but it's no longer available. How can I find it?
Try using our quick search function at the top of each page to locate your product. If the product is no longer available on WeHustle.co.uk it may be that product is no longer in stock. Call our call WeHustle Customer Services Team on +44 (0) 208 998 8878  for further information.

Do I need to register with WeHustle.co.uk in order to place an order?
You do not need to register with WeHustle.co.uk to make a purchase from our site. However, there are many benefits of becoming a registered WeHustle.co.uk customer, including faster checkout and weekly emails with updates, offers and promotions.

How can I register with WeHustle.co.uk?

To register for a WeHustle.co.uk account, please select the 'Register' option at the top of the homepage.

How do I login / sign out to my WeHustle.co.uk account?
If you wish to log in to your account select the 'Sign In' option at the top of the homepage and enter your username and password when prompted. To sign out of your account, please select the 'Sign Out' option at the top of the homepage.

How can I change my personal details?
Simply log in to your WeHustle.co.uk account and select 'Change Personal Details'.

What should I do if I have forgotten my password?
You can request that we reset your password and send you a new one. This option is available on the 'Sign In' page.

Your Order:

How do I know if my order has been received?
After placing an order with WeHustle.co.uk you will be sent an email to from Pay-Pal (our merchants) to let you know that we have received your order.

 

How do I track my order?
You are able to track your parcel online by simply logging on to your WeHustle.co.uk account and selecting 'Order History'.

How do I cancel/change an order?

If you wish to cancel your order placed online or over the telephone, please contact our Wehustle.co.uk Customer Services Team by:

  • Calling +44 (0)208 998 8878 (UK only/local rate number for BT users only. As mobile and other network/international call charges may vary, please refer to your service provider for more details). Lines are open Monday to Friday 10.00am - 5.00pm (GMT) (closed Saturdays, Sundays and Bank holidays).
  • Forwarding your acknowledgement email to us at info@wehustle.co.uk  stating your intention to cancel the order.
  • Writing to: Wehustle Enterprises Ltd, 8A Walmgate Road, Perivale, Middlesex, UB6 7LH, United Kingdom

It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched, please return the order following the instructions contained within the parcel. Please note that your right to return goods does not apply to certain products.

In order to change the details of your order, you must notify us within 30 minutes of your order being placed. Please have the Paypal Transaction ID number and date the order was placed to hand. After this time we are unable to amend your order as we endeavour to process orders immediately. Therefore we would request that you return the goods once they have been delivered.

For further information, please see our terms and conditions.


Delivery:


Where do you deliver to?

Wehustle.co.uk delivers throughout the UK and to the following overseas destinations: Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, India, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates and the United States of America.

What delivery options are available on WeHustle.co.uk?

Our UK delivery options are as follows:

  • Standard delivery costs £2.95 and will be delivered in 5-7 working days.
  • Next day delivery (Monday - Friday excluding footwear) costs £5.95 and will be delivered the next working day.*
    *we are able to offer express delivery, subject to payment authorisation, to certain U.K postcodes for orders placed before 1pm, (Monday - Friday). Orders placed after 1pm on Friday and during the sale period, will be delivered in 2 - 3 days.
  • Saturday delivery (Monday - Friday excluding footwear) costs £15.95 and will be delivered the next Saturday.**
    **we are able to offer Saturday delivery, subject to payment authorisation, to certain U.K postcodes for orders placed before 1pm, (Monday - Friday). Orders placed after 1pm on a Friday will be dispatched the next Saturday.
  • Unfortunately we do not offer a Same Day delivery service at this time.

 

How long do International orders take?

Orders going outside the UK can take upto 14 working days for delivery.

Can I change the delivery address?
Unfortunately we are unable to amend delivery details once your order has been placed. It is therefore very important that you check all the order details are correct before completing your transaction.

What happens if I am not in when the parcel arrives?
If the delivery attempt is unsuccessful, a calling card will be left and your parcel will be returned to your local carriers depot.


Returns:

What is the WeHustle.co.uk returns policy?
Unwanted goods may be returned for a refund. Please return them in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 days of receipt of your goods.

Please ensure you return you return the goods to us in their original packaging as the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. Please see our terms and conditions for our full returns policy.

How do I return something for an exchange or refund?
You do not need to inform us if you wish to return your goods. Simply send your parcel to our return address:

Wehustle Enterprises Ltd
8A Walmgate Road
Perivale
Middlesex
UB6 7LH
United Kingdom

How long does a return take?
We aim to process your returned parcel within 48 hours upon receipt. Although we may process your refund within 48 hours, the amount may not appear on your credit card or bank statement for 5 to 7 working days, depending on how quickly your credit card company or bank do this for you.